Shipping and Delivery

At POSTERA, we do our best to make sure your order reaches you quickly and safely. Here you can find information about dispatch, delivery times, shipping costs, tracking and what to do if there is a problem with your shipment.

Dispatching your order

We aim to dispatch your order on the same or next business day after your order has been placed.

During particularly busy periods, such as major campaigns, Black Friday or the weeks leading up to Christmas, processing may occasionally take a little longer.

Delivery times

For deliveries within the EU and the United Kingdom, the expected delivery time is normally 2-7 business days, depending on the destination, selected shipping method and carrier.

For destinations outside Europe and other long-distance destinations, delivery may take longer. Delivery times vary depending on the country, carrier and selected shipping service.

Express delivery may be available for selected destinations and can significantly reduce the delivery time.

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, severe weather or other circumstances outside our control.

Shipping costs and delivery options

Within the EU, shipping starts from €5.95.

For deliveries to the United Kingdom, shipping starts from £6.

We offer free shipping on orders over €69 within the EU and over £80 in the United Kingdom.

For destinations outside the EU and the United Kingdom, shipping costs vary depending on the destination, selected delivery method and order.

The available delivery methods, carriers and final shipping cost for your order are shown at checkout before you complete your purchase.

Our carriers

For international shipments, POSTERA works with UPS, DHL and a network of local postal and delivery partners.

The carrier available to you depends on the destination, delivery address and selected shipping method. The relevant delivery options and carriers are shown at checkout.

For some shipments, an international carrier transports the parcel between countries before handing it over to a local postal service or delivery partner for the final part of the journey.

Available delivery methods may include home delivery, delivery to a parcel shop or pickup point and express delivery, depending on the destination and carrier.

Worldwide delivery

POSTERA ships worldwide.

Delivery times and available shipping methods vary between countries. Destinations further away from Europe, including parts of Asia, the Middle East, Australia, New Zealand and other overseas destinations, may have longer standard delivery times.

Where available, you can choose a faster or express shipping service at checkout.

The available shipping methods, carriers and prices for your specific destination are shown at checkout.

Tracking your order

Once your order has been dispatched, we will always send you a tracking link so you can follow your shipment.

Tracking information may not become active immediately after dispatch. Depending on the carrier and destination, it can take some time before the first tracking update appears.

For some international shipments, the parcel is transferred to a local delivery partner in the destination country. In these cases, the local tracking may only become active once the parcel has arrived in the destination country and has been scanned by the local carrier.

The tracking information may also be updated during transit to show the local carrier responsible for the final delivery.

Delivery to a parcel shop or pickup point

Where delivery to a parcel shop or pickup point is available and selected, your parcel will be delivered to the selected or assigned collection point.

If the selected collection point is full or otherwise unavailable, the carrier may redirect the parcel to another nearby collection point. If this happens, you will normally be informed where the parcel can be collected.

Customs, import duties and taxes

Orders delivered to destinations outside the EU may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Any such charges are the responsibility of the customer and are not included in POSTERA's shipping price unless explicitly stated otherwise.

Customs procedures may also affect the delivery time. POSTERA cannot control the time required for a shipment to be processed by local customs authorities.

Free shipping, where offered, applies to the shipping charge itself and does not cover any customs duties, import taxes or other charges that may be imposed by the destination country.

Delayed shipments

Although we aim to provide fast delivery, delays may occasionally occur with the carrier, particularly during busy periods, because of customs processing, severe weather or other circumstances outside our control.

If your order has not arrived within the expected delivery time, we recommend checking the tracking information first.

If the tracking is not updating or your parcel appears to be delayed or lost, please contact us and we will help investigate the shipment.

If your parcel arrives damaged

We carefully package our products to protect them during transportation.

If your parcel or any of the products inside it arrive damaged, you must contact us as soon as possible and within a reasonable time after receiving the shipment.

Please send us clear photos of:

  • the damaged product,
  • the outer packaging,
  • any visible damage to the parcel,
  • and, where relevant, the protective packaging inside the parcel.

Please keep the packaging until we have reviewed your case, as it may be required as documentation when we investigate the damage or submit a claim to the carrier.

If damage is reported too late or the necessary documentation is no longer available, it may become difficult or, in some cases, impossible for us to document the transport damage or pursue a claim with the carrier.

This does not affect any mandatory consumer rights you may have under applicable law.

Check your delivery address

Please make sure that your name, address, postal code and other delivery information are correct before completing your order.

If you discover an error in your delivery address after placing your order, please contact us as soon as possible. If the order has already been dispatched, we cannot guarantee that the delivery address can be changed.

Questions about your delivery?

If you have any questions about your order, delivery or tracking, you are always welcome to contact us:

Postera ApS
Lerbakken 25
DK-8410 Rønde
Denmark
Phone: +45 28 74 82 72
Email: info@postera.art